Overview
The role If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care. Helping the nation feel house proud.
We’re looking for someone who will own the full customer experience from start to finish, taking time to understand what matters to customers, offering product advice, and using design knowledge to bring ideas to life.
Your Responsibilities
* Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, and treat every customer with the same attention.
* Turn prospects into customers by finding the best solutions for their space and budget. Be proactive in generating leads within your showroom.
* Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers.
* Look after your showroom by maintaining displays and upholding high standards.
* Stay organised and proactive, keeping customers updated and communicating progress clearly.
* Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.
About You
* You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships.
* You’re sales driven and results-minded: you’re experienced in consultative selling and motivated to achieve and exceed sales targets while acting in the best interests of customers.
* You're creative and practical: you can see possibilities in a space and know how to make ideas work.
* You’re calm and confident: you handle challenges with professionalism and keep things moving forward.
* You’re organised and proactive: you take ownership, stay on top of details, and get things done.
* You’re industry savvy: you stay up to date with the latest trends and understand your local market.
* Some experience using design tools is desirable; working knowledge of tools like AutoCAD or Photoshop is an advantage. You will also need a valid UK driving licence and access to a vehicle as you’ll visit customers at home.
Why join us
* Competitive salary plus uncapped commission (including guaranteed commission during your training period)
* Comprehensive 7-week training programme to learn about products, design tools and the customer sales journey
* Dedicated mentor support for your first 9 months
* Competitive colleague benefits
* Flexible working options
* Up to 35 days of annual leave including Bank Holidays
* Defined Contribution Pension Scheme up to 10% dependent on length of service
* 20% colleague discount
* Save-as-you-earn and cashback health schemes
* Access to a discount platform for retailers, gyms and more
About Us
At Wickes, we believe everyone deserves a home they can feel proud of and we’re helping our customers create spaces that work beautifully. We’re a team of genuine, hard-working people and we care about making a difference. We’re proud of our products and in helping customers turn design ideas into reality.
If you’re passionate about design, know how to offer great customer service, and are motivated by doing your best work every day, you’ll fit right in.
Apply now
If you’re ready to help customers design the spaces of their dreams and you’re looking for a role where your passion and hard work are valued, we’d love to hear from you. Apply today and help us make the nation feel house proud.
Vacancy Reference #100278
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form
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