ServiceMaster of Rochester is growing and wants you to join our locally owned restoration company in Rochester, MN. Our team is a dedicated group of professionals who provide the highest quality services to individuals and companies during disasters. This is a great opportunity to grow in an industry that never slows down.
ServiceMaster Restore is committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Our company is locally owned and employs team members who in the very communities we serve. We’re committed to helping make our neighborhoods whole again after the worst happens.
Position Overview
Restoration Technicians are the key employees responsible for ensuring jobs are finished from start to finish with excellent customer service, efficiency, quality work, and within insurance company guidelines. This is a working position as well as a lead position that may supervise others. On Call and After Hours work is required on a schedule with other lead technicians and will be compensated at higher levels than the base pay. We provide a fun environment in the growing restoration industry.
Job Responsibilities
* Completes assigned jobs according to company processes and standards, maintains quality control, supervises technician(s) assigned to job.
* Completes sketch and scope sheet for estimate, complete drying records using mobile software; delivers complete and accurate scope and sketch, dry logs and photo documentation and customer contract to estimator/coordinator inside team members.
* Interfaces with insurance adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss when needed.
* Multi-tasks to manage work orders, ensure appropriate equipment and supplies are loaded on truck needed for job, prioritizes activities to meet deadlines.
* May train new technicians or key operational and sales team members.
Job Requirements
* Experience in leading, training, or managing others in prior role.
* Role model our customer service expectations with homeowners, adjusters, vendors etc.
* Valid Drivers’ License and satisfactory driving record.
* Must pass Background Check.
Physical Demands and Working Conditions
* Incumbent must be prepared to:
* Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
* Must be able to wear respirator and safety gear when job conditions warrant.
Benefits & Perks
* Competitive benefits and wages that include: (franchisee to customize from examples)
* Paid Time Off, Medical/Dental Benefits, Flexible Schedules, 401K Plan, Uniforms and Training provided, Be a Hero Everyday!
* Growing company with opportunities for advancement for those who desire it.
* Opportunity for travel.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
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