About Us
The London Bath Co. is one of London's premier bathroom and kitchen design and installation companies. We are known for delivering high-quality projects with outstanding customer service. Based at our Essex head office, this role offers an exciting opportunity to be part of a fast-paced, growing business that values professionalism, detail, and team collaboration.
About the Role
This is a full-time, office-based role at our Essex head office — Monday to Friday. You will be responsible for managing incoming client enquiries, placing product orders, handling client warranty and recall matters, supporting the Project Management Team and when running your own projects - acting as the main point of contact throughout. This role requires strong administrative ability, excellent communication, and an ability to remain calm and solution-focused under pressure.
Key Responsibilities
* Coordinating installation schedules and timelines
* Preparing installer details
* Taking part in Designer & Project Manager Briefings
* Working with Installers, Designers and the Client to run and managing complex client installations
* placing and processing client orders
* managing lead times of all client stock
* Booking surveys and managing diaries for the installation team
* Liaising with suppliers and installers to ensure materials arrive on time and in good order
* Managing last-minute changes, material issues, or client concerns effectively
* Keeping clients updated throughout their project and managing expectations
* Overseeing completion, sign-off, and smooth handover of each project
* Ensuring all work aligns with the original specification and high company standard
* Supporting the wider team with documentation, updates, and internal processes
What We're Looking For
* Exceptional attention to detail – able to pre-empt issues and stay organised across multiple projects
* Confident multitasker with the ability to stay calm under pressure
* Excellent communicator who builds strong relationships with clients, colleagues, and suppliers
* A natural problem-solver who can take initiative to resolve issues quickly and efficiently
* Prior experience in bathrooms, kitchens, interiors or high-end retail services preferred, but not essential
* Comfortable working full-time in a busy, collaborative office environment
Requirements
* Minimum 3 years' experience in project coordination or administrative support
* Strong customer service skills, ideally in a client-facing environment
* Excellent time management and ability to prioritise under pressure
* Confident using scheduling tools, email, and office software
* Able to learn new systems and follow established internal processes
Working Hours & Benefits
Office-based: Monday to Friday, 8:30am – 5:00pm (with a 1-hour lunch break)
20 days holiday + Bank Holidays
Company pension scheme
Bonus scheme
Salary: £35,000 – £40,000
If you're organised, proactive, and passionate about delivering a high-quality experience for every client, we'd love to hear from you.
Apply today to join a company where you can grow your career and be part of a supportive, energetic team.
Job Type: Full-time office based
Benefits:
* Company pension
Experience:
* Project Management: 3 years (required)
Work Location: In person and office based
Reference ID: Senior Project Manager
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Company pension
Experience:
* Project Management: 3 years (required)
Work Location: In person
Reference ID: Senior Project Manager