Overview
Credit Controller based in our office in Bury St Edmunds on a hybrid working arrangement. 12 month fixed term contract. Your role will be dealing with incoming calls and emails, releasing orders for delivery, and daily contact with tenants and field-based personnel. To provide excellent customer service whilst collecting cash payments for the business. This role requires the ability to work well under pressure in a changing environment and to meet deadlines/targets.
Responsibilities
* Manage own ledger, ensuring overdue debt is chased but also escalated quickly to avoid unnecessary risk
* Collection of payments in a timely manner
* Releasing orders within scheduled timeframes and to deadline
* Resolve disputed invoices in a timely manner to ensure collection of cash
* Liaise with the legal team on irrecoverable debt
* Day to day administration support e.g. copy invoices, statements, customer accounts etc
* Deal with telephone and email queries within SLA
* Build excellent relationships with tenants and field based personnel as well as peers in other departments
* Encourage the use of the online platforms
* Support colleagues to help cover periodic tasks
* Communicate regularly with the Credit Team Leader with any credit concerns
* Excellent planning and organisational skills
What You’ll Bring
* Credit management experience
* Ability to work well under pressure within a changing environment
* Able to meet deadlines and performance targets
* Excellent attention to detail
* Excellent communication and customer service skills
* A strong team player with excellent planning and organisation skills
* Proactive and methodical
* Good excel skills and familiar with Windows
Qualifications
* 12 months FTC
Benefits
* The chance to further your career across well-known brands with training and development at each level
* Discount of 33% for you and 15% for your loved ones on all brands
* Free employee assistance program – mental health, well-being, financial, and legal support
* Discount of 50% for you and 25% for your loved ones at Greene King Inns and hotels
* Refer a friend bonus when they are placed
* Wagestream – access your wage before payday
* Retail discounts – up to 30% off at partners
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