A leading retail company in Telford is looking for a passionate Lead Customer Experience manager to lead teams and enhance the customer journey across all store operations. You will manage performance and ensure a high standard of service, while also executing strategies for team growth and inclusivity. The ideal candidate will have robust leadership skills in a fast-paced environment, a commitment to delivering exceptional customer service, and the ability to analyze and improve performance metrics. Competitive benefits and opportunities for professional development are provided.
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