Job summary
An exciting opportunity has arisen for a highly motivated and experienced healthcare professional to lead the Waiting List Support Service (WLSS) within Hywel Dda University Health Board. The service objective is to provide advice and support to patients awaiting planned care in order to promote healthy lifestyle choices, prevent deterioration and deconditioning, and help patients to prepare for treatment and recovery in line with the Welsh Government's Promote, Prevent, Prepare policy for Planned Care.
As senior service manager within the multidisciplinary service, the successful candidate will be responsible for operational management and service delivery, clinical governance and oversight, demand and capacity planning, communication and engagement plans, and all reporting requirements. This will involve working closely with all relevant stakeholders to actively review, develop, and evaluate service delivery and new ways of working.
The successful candidate will have significant clinical and management experience working within a multi-disciplinary team across different clinical specialties/conditions within an integrated care system.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
1. Be accountable for the operational delivery of the Waiting List Support Service (WLSS) within Hywel Dda University Health Board, ensuring high quality, flexible, and responsive service delivery, and to plan, develop, coordinate, and evaluate the service provided.
2. Be responsible for aspects of governance, compliance, and assurance related to the WLSS, ensuring safe and effective use of all resources and the safety of staff and patients.
3. In partnership with the designated Service Delivery Manager, take operational management responsibility for the delivery of the financial and operational priorities.
4. Support the clinical and managerial leadership of the WLSS, delivering a range of outcomes, ensuring that fundamental and underlying activities to organisational success are achieved.
5. Drive innovation, modernisation, and high levels of staff and patient satisfaction for the Service.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. Our 12,000 staff provide primary, community, hospital, mental health, and learning disabilities services to almost 400,000 people across a quarter of Wales. We collaborate with local authorities and various sectors, including volunteers, through:
* Four main hospitals: Bronglais General (Aberystwyth), Glangwili General (Carmarthen), Prince Philip (Llanelli), Withybush General (Haverfordwest).
* Five community hospitals: Amman Valley, Llandovery, Tregaron, Tenby, and South Pembrokeshire.
* Two integrated care centres in Aberaeron and Cardigan.
* Various community facilities, including GPs, dental practices, pharmacies, ophthalmic practices, mental health and learning disability sites, and home care services.
* Specialist and tertiary services commissioned by the Welsh Health Specialised Services Committee.
Details
Date posted: 20 May 2025
Pay scheme: Agenda for change
Band: Band 8a
Salary: £54,550 to £61,412 per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 100-AC144-0525
Job locations: Corporate Offices, Ystwyth Building; Hafan Derwen, St Davids Park; Jobswell Road, Carmarthen, SA31 3BB
Job description
You will find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff in embracing bilingualism to enhance patient and service user experiences. We welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable. If you do not meet the Welsh Language requirements, we offer learning options and support to help you meet these during your employment.
Interviews will be held on: 09/06/2025
Person Specification
Qualifications and Knowledge (Essential)
* Degree or equivalent health professional and management qualification or equivalent experience at management level.
* Evidence of continuing professional education.
* Evidence of project/programme management.
* Masters Degree or demonstrable NHS experience with wide-ranging experience.
Language Skills (Desirable)
* Welsh Speaker (Level 1)
Experience (Essential)
* Senior management experience in a public/private sector environment.
* Experience working with multidisciplinary teams and cross-boundary collaboration.
* Proven track record in delivering effective healthcare services, including staff, financial, and change management.
* Experience in strategic and operational performance management with demonstrated improvements in service quality.
* Budget management experience with responses to financial challenges.
* Advising senior leaders on service delivery options.
Experience (Desirable)
* Knowledge of NHS systems.
* Experience at regional or national level.
Other requirements
This post is subject to a DBS check and requires a Disclosure application for criminal convictions. Applications from those requiring Skilled Worker sponsorship are welcome. Further details are available on the UK Visas and Immigration website. Applicants must present a criminal record certificate from countries of residence over 12 months in the past 10 years, including adult dependants.
Employer details
Employer: Hywel Dda University Health Board
Address: Corporate Offices, Ystwyth Building; Hafan Derwen, St Davids Park; Jobswell Road, Carmarthen, SA31 3BB
Website: https://hduhb.nhs.wales/
#J-18808-Ljbffr