Technical Support Engineer Description HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALOS, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. As a Technical Support Engineer, you will play a vital role in ensuring our customers receive top-notch technical assistance and support. What youll work on Day to Day Diagnose, troubleshoot, and repair technical faults. Communicate clearly with customers to identify the root cause of issues. Provide timely, accurate, and professional feedback to customers. Log, track, and manage incidents using a ticketing system. Provision and configure devices for new and existing customers. Test new software and firmware releases. Deliver technical support via phone and email. Prioritise and manage multiple tasks and projects simultaneously. Escalate complex issues to 2nd and 3rd line support when required. Operate effectively in a fast-moving, customer-focused environment. Your Qualifications Required: Degree in Computing or related (e.g. Computer Science, CIT). 1+ years experience working in an IT environment. Strong experience with multiple operating systems, including Windows and macOS. Excellent written and verbal communication skills. Strong problem-solving and troubleshooting abilities. Desirable: Experience with scripting languages such as Batch or Shell. Basic knowledge of Linux. Previous experience in technical support, desktop support, or a similar role. Experience creating or editing batch and shell script files. Exposure to regression testing practices. Familiarity with at least one programming language (e.g. Java or Python). Benefits: Generous Annual Leave Allowance Competitive salary and bonus package Learning and Development opportunities Private Health Insurance Paid Maternity and Paternity Leave Cycle to work scheme Home & Tech scheme Regular company events and social initiatives Diversity & Inclusion Were an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.