Ward Clerk
The closing date is 05 November 2025
The ward clerk will provide an efficient clerical service to support the smooth running of day to day operational issues within the ward environment. The ward clerk will work as part of a busy team providing professional reception duties and clerical support to the ward, and liaise in a professional manner with patients, visitors, colleagues, and other agencies, undertaking a wide spectrum of duties within the confines of the role. The role includes general office duties, medical record administration duties, and reception and telephone duties. The ward clerk may be required to cover at any site within the Mental Health Directorate as directed by their line manager. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The ward clerk will liaise in a professional manner with patients, visitors, colleagues within the Mental Health Directorate as well as across the UHB and others involved in patient care and undertake a range of duties within the remit of the role. The emphasis within the Mental Health Directorate is on teamwork, sharing knowledge and experience for the overall benefit of the organisation.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region. With nearly 13,500 staff, our health board is one of Wales\'s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM\'s location offers the best of South Wales, just 20 minutes from Cardiff\'s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: We listen, learn, and improve; We treat everyone with respect; We work together as one team. CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you\'ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
Also to ensure that through personal development the post holder should assist in the implementation of UHB policies and procedures in order to achieve required organisational objectives. Communicate with patients, carers, all disciplines within the Mental Health Directorate and partner organisations, visitors to the ward as well as other departments within the UHB. Able to use a variety of communication and interpersonal skills and the ability to foster good working relationships at all levels. Will need to receive and transmit routine information requiring tact, persuasive and empathetic skills when dealing with distressed clients and relatives in person or by phone and be aware of the reporting system should an incident occur. To undertake general reception duties, meeting and greeting patients and visitors to the ward, responding politely and courteously at all times. To liaise with porters for receipt and collection of mail and pathology samples. To liaise with other colleagues/departments as required in a timely manner. Maintaining confidentiality of information and acknowledging individuals\' personal beliefs, identify and preferences. To be able to utilise judgement skills for seeking advice when dealing with difficult patients, visitors or telephone calls. To understand and operate the security system if confrontational situations become out of control. To understand and be able to read the unit fire board, ensuring all fire procedures are adhered to. To be able to locate case notes and be able track them to appropriate location using the UHB case note tracking system as required. Book follow up appointments following discharge. Cover for other ward clerks as required. To undertake data entry as required, logging all admissions, discharges and periods of leave onto the Myrddin system within agreed timescales. Ensure all patients\' personal details are correct at point of admission and discharge from the ward. Ensure an adequate supply of patient identification labels and continuation sheets are available in case notes. To make up subsequent volumes of case notes as required. Ensure all case notes are tracked to ward on admission and to secretaries office on discharge. Return all medical notes to other departments/hospitals as required ensuring tracked as appropriate. Produce information signs as requested. Laminate documents as required. Dealing sensitively with patients in person and via the telephone. Ability to deal with distressing circumstances which may appear when dealing with highly sensitive correspondence.
Person Specification
Qualifications and/or Knowledge
* Be literate and numerate, educated to GCSE level or possess equivalent skills, knowledge and experience
* NVQII customer care
* Knowledge of Myrddin/WPAS & FACE
Experience
* Experience of using databases and data entry.
* Experience of problem solving.
* Has previously worked in the NHS or similar environment.
Aptitude and Abilities
* Good interpersonal skills.
* Ability to work in a challenging environment.
* Good communication and listening skills
* Ability to transfer IT skills to new applications
* Ability to speak Welsh
Values
* Non-judgemental
* Sensitive to the issues faced by clients with Mental Health problems.
* Motivated, work well both as part of a team or as an individual.
Other
* Flexible in approach to work and duties to meet the needs of the service.
* Ability to travel to any UHB site in a timely manner if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
#J-18808-Ljbffr