Technical Services Representative/ Technical Account Manager
📍 Location: Castleford (Open to hybrid working for the right candidate)
🕒 Hours: 37.5 hours per week
📅 Start Date: ASAP
💼 Type: Full-time, Permanent
💰 Competitive salary + benefits
Are you experienced in print or packaging and looking for your next challenge?
An exciting opportunity has opened up with a well-established manufacturing business in the label printing sector. They're looking for a Technical Services Representative to join their fast-paced technical team and play a key role in bringing new and existing projects to life.
If you're organised, detail-oriented, and enjoy working with both customers and cross-functional teams - this could be the ideal next step in your career.
The Role
You'll be the technical link between the customer, production, and design teams - making sure all jobs are fully scoped, costed, and set up correctly before hitting the press. This role involves a mix of customer communication, technical input, project coordination, and process improvement.
What You'll Be Doing
Liaising with customers and project managers on label design, specifications, timelines, and costs
Reviewing artwork files and ensuring all technical requirements are met
Creating print specifications, colour standards, and job estimates
Working closely with customer service and graphics teams to prepare jobs for production
Supporting press approvals and acting as the customer's rep when needed
Managing documentation, tooling orders, and project tracking
Maintaining pricing models and job information using internal systems
Organising de-bugging and trial runs for new product launches
Identifying process improvements and supporting continuous improvement initiatives
Promoting a strong focus on quality, safety, and compliance with industry standardsWhat We're Looking For
Previous experience in a technical role within label printing, packaging, or FMCG
Strong problem-solving and organisational skills
Confident communicator, comfortable working with customers and internal teams
Good understanding of print processes and reprographics
IT literate - able to pick up systems and work with digital tools efficiently
Detail-oriented, proactive, and always looking to improve how things are doneWhy This Role?
Be part of a high-performing and supportive technical team
Work on projects for well-known brands and exciting new products
Make a real impact in a fast-moving production environment
Strong development opportunities and a company culture that values innovation and qualityInterested?
If you're curious to learn more or would like a confidential chat about the role, please get in touch. Whether you're actively looking or just open to hearing about new opportunities, we'd love to hear from you