Pan Pacific London brings understated, comforting, and approachable luxury to Londons premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
We are looking fora passionate and guest focused Night Front Desk Agent tojoin ourincredibleReception team at Pan Pacific London.
Youshow confidence, empathy andprofessionalism when dealing withguests and associates alike.You are calm under pressureand you desire to deliver the best experience for our guests.
If you arededicated to providing exceptional care whiledemonstratinggreat pride and attention to detail inyourwork and you put people at the heart of every decision you make, then we would love to hear from you.
JOB SUMMARY
As a Night Front Desk Agent in Reception, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Night Front Desk Agent will include but not be limited to:
Check in the arriving guests and check out the departing guests according to our standards.
Upon check-in, register the guest and assign rooms. Accommodate any special requests whenever possible.
Use suggestive selling techniques to sell rooms and promote other services within the hotel.
Handle reservations and cancellations, updating the system as necessary.
Address and resolve guest complaints and concerns with professionalism and empathy.
BENEFITS OF WORKING AS A NIGHT FRONT DESK AGENT AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:
Access to Mental Health First Aiders
Celebrate your Birthday with an extra day off
Cycle to Work Scheme
Referral Scheme
Seasonal Ticket Loan
Enhanced Maternity and Paternity Policy
Eye Care Voucher Scheme
Social & Employee Wellness Activities
Employee Assistance Programme including 24/7 virtual GP and financial advisors
2 Hotel-Wide Social Events a year as well as additional social gatherings
Flexible Work Policy
Dry cleaning for uniforms and work attire
Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
Guest Experience Programme
Discount on our Food and Beverage Outlets
Discount on Internal Spa Treatments
Culture Club Focuses on Diversity and Inclusion
Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
Complimentary meals prepared for you by our chefs
2 Study Days per year (fully paid and in addition to your annual leave)
2 Volunteer Days per year (fully paid and in addition to your annual leave)
Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:
Hotel of the Year, Group 2023 | Catey Awards
Hotel of the Year, London 2022/2023 | AA Hospitality Awards
Forbes Five-Stars 2022/2023 | Forbes Travel Guide
Our team cant wait to welcome you.
Please note that all applicants for Night Front Desk Agent must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility Night Front Desk Agent will be required from allcandidates.
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