We are pleased to partner with a SaaS client in Oxford to recruit a permanent Customer Support Advisor to join the team. Paying up to £26,000 with 10% bonus. This is a hybrid role, in the office 2 days a week near Central Oxford.
Key Responsibilities:
* Build a rapport and strong relationship with customers by offering support and advice throughout the validation process.
* Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
* Verifying various financial documentation, certifications and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
* Making 10-15 outbound calls a day to help guide customers through validation queries.
* Assisting with general inbound phone cover to help with customer support.
Skills & Experience:
* Previous experience in a customer service environment
* Working knowledge of data management and data analysis
* Demonstrable experience of process improvement
* Proven track record of working to deadlines and targets
* Customer contact through inbound and high volume of outbound calls
* Ability to adapt to the needs of a growing business
Robert Half Ltd acts as an employment business for temporary positions and an employment ...