Position: Customer Service Advisor Location: Outskirts of Cardiff City Centre, with plenty of free parking and opportunity for Hybrid working after probation Salary: £23,500 pa plus annual bonus Hours: Full time, 35 hpw, Monday to Friday shifts between 9am to 5pm (some flex required) This is a great opportunity for someone with previous retail, hospitality or contact centre experience to really kick start a new financial services career, with an award winning company who have been voted "best workplace for wellbeing" and certified a "great place to work". As well as the above, you'll also benefits from the following perks, working for a financial services company who will truly invest in your future: 25 days annual leave bank holiday your birthday off one day charity leave per annum Company matched contribution pension Health & Wellbeing Scheme Life Assurance 4 x basic salary Cycle to work scheme Discounts with popular retail brands Genuine career development and progression opportunities within the company loads more! What does the job entail? As a Customer Service Advisor, working for this financial services company in Cardiff City Centre, you will be responsible for the following: Working closely with the customers, to ensure their account is up to date Overcoming complaints and objections, within a highly regulated financial services role Taking the time to understand the customer's individual situation, showing empathy and respect and providing fair outcomes and positive experiences throughout Ensuring a fair and ethical approach - helping each and every customer In order to hit the ground running in this customer service advisor role, you should have: Recent experience in a highly customer focussed customer service environment (contact centre, retail or hospitality) Excellent people skills, with a high degree of empathy and emotional intelligence A great team player with the ability to work on own initiative Self-motivated with a "can-do" approach to work and customer service As this role is workingwithin the financial services sector, you will have to pass a credit check. If this Customer Service Advisor role in Cardiff sounds up your street, apply today with Jomo People.