Location: Jarrow
Hours: Monday–Friday, 40 hours per week
Salary: £15 per hour
Holiday: 28 days including bank holidays
About the Role
We’re looking for a proactive and hands-on Dispatch Team Leader / Supervisor to join our growing operations team. This role combines leadership responsibilities with practical, day-to-day participation in dispatch activities (around 50% of your time will be hands-on).
If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in getting orders out accurately and on time, we’d love to hear from you.
What You’ll Be Doing
🚛 Hands-On Dispatch & Warehouse Duties (Approx. 50%)
* Picking, packing, and dispatching customer orders.
* Completing final quality checks before products leave the site.
* Loading and unloading courier and pallet collections.
* Preparing consignments to meet courier and pallet network requirements.
✔️ Quality Control
* Acting as the final checkpoint for product quality and presentation.
* Checking for damage, correct specification, and completeness of orders.
* Ensuring all accessories and fixings are included.
* Recording and escalating quality issues.
👥 Team Leadership
* Supervising the daily activities of the dispatch team.
* Monitoring individual and team performance.
* Training team members on processes and quality standards.
* Managing holiday, sickness, and shift cover requirements.
📊 Performance & Process Improvement
* Tracking dispatch KPIs such as accuracy, cut-off times, and damage rates.
* Monitoring quality metrics including returns, missing items, and damages.
* Identifying bottlenecks and improvement opportunities.
What We’re Looking For
* Experience in dispatch, warehouse, or operations roles (leadership experience preferred).
* Strong attention to detail and a commitment to quality.
* Ability to lead by example in a hands-on environment.
* Good communicator with problem-solving skills.
* Comfortable working with couriers and external partners.
* Reliable, organised, and proactive