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The Investment and Repairs Performance Officer will develop, implement, and monitor performance management systems. They will also prepare and integrate customer satisfaction and quality assurance measures related to housing investment, repairs, and maintenance programmes, taking into account customer feedback. Additionally, they will contribute to continuous service improvement.
Essential qualifications and skills include:
1. Previous experience in performance management, data analysis, and reporting;
2. Ability to write detailed reports and promote quality across all service areas, focusing on customer outcomes;
3. Effective written and verbal communication skills, along with interpersonal, analytical, IT, negotiating, and problem-solving skills;
4. Motivation, enthusiasm, and a positive, helpful attitude;
5. Ability to manage multiple projects, organize workload, meet tight deadlines, and develop service improvements.
Desirable but not essential:
1. Understanding of housing investment and regeneration programmes;
2. Knowledge of housing regulatory requirements, legislation, and national policies;
3. Experience working with housing management and repair management systems;
4. Professional qualification such as CIH or an equivalent degree;
5. Full current driving licence.
Please note that this is a temporary position, subject to business needs and funding, for 18 months or until the requirement ceases, whichever is earlier.
If successful, you will be required to undertake a Disclosure Scotland check. For more information, visit www.disclosurescotland.co.uk.
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