Overview
The Norbreck Hotel are on the search for an enthusiastic, passionate, and dynamic individual to join our front office team as a Receptionist. You will be a confident communicator, proactive problem solver and team player in this service focused role with the aim of making all guest feel at home.
Main Tasks & responsibilities:
Provide all guests with a memorable experience.
Promote and support the hotel image.
Manage hotel room inventory and provided a smooth check-in and check-out experience to guests.
Demonstrates a working knowledge of all services and facilities of the Hotel, as well as the local area.
Receive and process all telephone, walk-in, third party and internet reservations accurately.
Answer phone calls and emails.
Manage all bills and payments correctly adhering to the company credit policy
Follow all company health & safety policies and procedures.
Support other team members and follow direction from Head of Department.
Identify possible sales leads and pass them to the sales team.
Job Type: Full-time
Pay: £7.55-£12.21 per hour
Benefits:
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Gym membership
* Referral programme
Language:
* English (preferred)
Work Location: In person