Outbound Sales (Call Centre - NHS appointments)
Join to apply for the Outbound Sales (Call Centre - NHS appointments) role at North Lewisham PCN.
Application Deadline: 31 May 2025
Department: Proactive Care
Location: London Bridge
Compensation: £24,000 - £31,000 / year
Description
Are you a persuasive communicator who thrives on turning a "no" into a "yes"?
Do you have the resilience to handle objections and the drive to meet targets? If so, we want you on our team.
Join our dynamic Patient Support Hub, where you'll play a crucial role in encouraging NHS patients to schedule essential health reviews. Your efforts could lead to early detection of health issues, ultimately saving lives.
Key Responsibilities
* Outbound Calling: Conduct 150+ calls per day to engage with patients due for health reviews.
* Target Achievement: Meet and exceed daily, weekly, and monthly booking targets.
* Patient Engagement: Educate patients on the importance of health reviews and persuade them to take action.
* Objection Handling: Address patient hesitations with empathy and professionalism.
* Performance Tracking: Monitor call outcomes and participate in coaching sessions to enhance effectiveness.
* Data Management: Accurately record patient interactions and appointment bookings in our systems.
Skills, Knowledge and Expertise
(Required):
* Target-Driven: Strong motivation to achieve personal and team KPIs.
* Confidence: Comfortable initiating conversations with strangers and embracing challenges.
* Exceptional Communication: Ability to build rapport, educate, and persuade hesitant or skeptical patients.
* Resilience: Capacity to handle rejection and maintain motivation throughout the day.
* Quick Learner: Ability to grasp and apply medical terminology across multiple clinical areas (training provided).
(Highly Desirable)
* Sales Experience: Background in outbound calling, telesales, door-to-door sales, or fundraising.
* Tech-Savvy: Strong computer skills and experience using CRM systems.
Benefits
You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service.
A base salary of £24,000, with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.
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