Crowcon Abingdon-On-Thames, England, United Kingdom
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Crowcon Abingdon-On-Thames, England, United Kingdom
4 days ago Be among the first 25 applicants
Join to apply for the Customer Relationship Administrator role at Crowcon
Help grow a safer, cleaner, healthier future for everyone, every day.
As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution.
Main Responsibilities
* Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
* Providing sales support to Customer Relationship Executives (CRE’s).
* When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database.
* Managing team mailboxes, assigning emails to the relevant team members.
* Providing excellent customer service support via phone and email.
* Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.
* Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
* Updating the ERP and CRM systems as required to assist the smooth running of the department.
Your Skills & Experience
* Good communication skills in both writing and verbal form.
* Methodical approach to problem solving.
* Ability to navigate ERP and CRM systems effectively.
* Flexible attitude to work.
* Attention to detail.
* Willingness to learn our products.
About You
* You inspire with your passion and values.
* You are culturally sensitive.
* You are a collaborative team player.
* You are straightforward and have no interest in politics.
* You are curious and disrupt the status quo.
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Appliances, Electrical, and Electronics Manufacturing
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