Job Title: People and Culture Assistant Location: Hybrid (1 day per week in Burntwood, Staffordshire office) Reports To: People Services Manager Salary: £25,480 per annum Role type: Full time, FTC FOR 12 months. About the Role We’re offering a fantastic entry-level role within our fast-paced and friendly People Team. This is an ideal position for someone with strong customer service and administrative skills who’s looking to gain experience in the world of HR. You don’t need prior HR experience to apply - what matters most is your attention to detail, ability to stay organised, and passion for delivering excellent support to colleagues across the business. If you're proactive, people-focused, and ready to learn, we’d love to hear from you! About Busy Bees and Our Culture Established in 1983, Busy Bees is the largest early years education provider in the UK and the third largest globally, with nearly 1,000 childcare centres across 9 countries. We offer a supportive, inclusive, and rewarding work environment where employees can grow, develop, and make meaningful connections. Employee Benefits Sector-leading Family Leave policies. Hive Rewards Gateway Benefits Platform with discounts and perks. Childcare Discounts for staff. 33 days of holiday, including bank holidays and your birthday off. Health and Wellbeing Support through our Employee Assistance Program and Mental Health Apps. Career Development and Training opportunities to help you grow. Key Responsibilities Manage and respond to all HR queries via the People Desk, ensuring excellent customer service and meeting KPIs. Act as the first point of contact for HR-related enquiries, directing team members to the appropriate resources. Provide expert guidance on company policies and procedures, escalating queries when necessary. Deliver HR administrative support for the People & Culture team, assisting with projects, audits, reports, and presentations. Maintain and manage the occupational health portal and referrals to ensure compliance and efficiency. Assist with employee benefits administration, providing relevant information and answering questions. Keep accurate records aligned with legal and data protection requirements. Develop and maintain HR resources, including factsheets, templates, and intranet updates. Attend and take notes at HR meetings, supporting initiatives and events. Champion Busy Bees values and promote a culture of continuous improvement. Key Skills & Experience Experience in HR administration or a similar role within a regulated environment. Knowledge of handling employee queries, policy guidance, and HR-related tasks. Strong collaboration and customer service skills. Excellent communication and interpersonal skills. Proficiency in HR software and Microsoft Office Suite. Ability to manage sensitive information confidentially and professionally. Strong problem-solving and organisational skills. Empathy, integrity, and a positive, proactive attitude. Ability to adapt to changing business needs and priorities. Why Join Busy Bees? This is an exciting opportunity to advance your HR career in a dynamic, fast-growing organisation. If you are passionate about people, culture, and employee engagement, apply today and become a vital part of our team! Apply Now to join the Busy Bees family and help shape a positive workplace culture!