Permanent Full Time 37.5 hours per week
We have a fantastic opportunity for a highly motivated Customer Service Team Leader to join our team in Quinton.
Within this role you will be responsible for the day to day management of the customer service team, delivering exceptional support services, maintaining high levels of customer satisfaction, and setting the standard for customer support interactions. This will include leading the customer service team in managing warranty claims and completing maintenance works in line with the relevant standards and requirements. You will also complete regular reports on defects, resolution timescales and customer satisfaction. As part of the customer service management team, you will be key to investigating and resolve customer complaints and escalations.
This role will suit someone who has experience in a similar role, along with line management experience and an understanding of new home construction and maintenance. Skills in best methods of defects rectification would be preferable.
With good interpersonal and communication skills, youll exhibit