Systems Support Analyst
28k pa | 11-Month Fixed-Term Contract (strong potential for permanent) | Hybrid Working
* Office near Holywood / Belfast
* Hybrid: 3 days onsite / 2 days from home
* Free onsite parking
* 28k pa
An established and growing local business is seeking a Systems Support Analyst to join its Business Systems team on an 11-month fixed-term contract. While initially offered on a fixed-term basis, there is a strong desire to make the role permanent for the right individual.
This is an excellent opportunity for a Systems Support Analyst who enjoys problem-solving, working with business applications, and supporting colleagues across a range of operational functions. A traditional IT background is not essential; we're keen to speak with candidates who understand business processes, are comfortable working with data, and can quickly learn new systems.
The Role
As a Systems Support Analyst, you'll play a key role in supporting and maintaining critical business applications, ensuring users receive excellent support and systems continue to operate effectively.
Key Responsibilities
* Provide first-line systems and application support, investigating and resolving user issues.
* Administer business systems, including user access, security, and ongoing maintenance.
* Monitor data quality and integrity, identifying risks and opportunities for improvement.
* Work closely with internal teams and third-party providers to implement system enhancements and resolve issues.
* Support interfaces, integrations, batch processes, and EDI activities.
* Maintain accurate helpdesk records and process documentation.
* Assist with the creation of user guides and deliver end-user training where required.
* Support continuous improvement initiatives across business systems and processes.
* Collaborate with stakeholders across the organisation to resolve operational and system-related challenges.
About You
We're looking for someone who:
* Has experience of core business processes such as purchasing, sales, logistics, finance, or similar.
* Is comfortable analysing and interpreting data.
* Has strong attention to detail and a methodical approach to problem-solving.
* Communicates effectively with colleagues at all levels.
* Is organised, proactive, and eager to learn new systems and technologies.
* Can work independently while also contributing positively to a wider team.
* General IT Support background.
Desirable Experience
* Has exposure to SAP or another ERP/business system from a user or super-user perspective.
What's on Offer?
* Salary of 28k pa
* Hybrid working - 3 days onsite and 2 days working from home
* Free onsite parking
* Exposure to a broad range of business systems and operational processes
* Supportive team environment with opportunities for learning and development
* An 11-month fixed-term contract with a strong possibility of becoming permanent
This opportunity would suit someone looking to build a long-term career in business systems support within a successful and evolving organisation.
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