NOC Manager Team Management Service Delivery Networking/Telecoms
NOC Manager
My fantastic client in Newbury is currently looking for a solid NOC Manager to come on board on a permanent basis. In this role the NOC Manager will be responsible for the day-to-day leadership, performance, and continuous improvement of the support function, incorporating Network Operations Centre (NOC) monitoring activities alongside technical support delivery.
The role ensures customer support services operate efficiently, service levels are achieved, engineers are supported and developed, and operational processes remain effective and scalable.
This is a hands-on operational leadership role combining team management, service delivery oversight, and technical coordination rather than a pure monitoring-centre position.
Alongside team leadership responsibilities, the NOC Manager will remain technically engaged, supporting case handling, escalation management, and incident resolution where required to maintain service levels and provide leadership by example.
Key Responsibilities
Service Delivery & Operations
* Own the daily operation of the support department and NOC activities.
* Ensure support tickets are triaged, progressed, and resolved within agreed customer SLAs.
* Coordinate with engineering teams to ensure site visits arising from support cases are correctly scoped and handed over.
Technical Contribution & Escalations
* Directly handle support tickets where operational demand requires or where technical leadership is beneficial.
* Support incident diagnosis and resolution alongside the support team.
Team Leadership & Management
* Line management responsibility for all NOC and Support Engineers.
* Conduct performance reviews, set objectives, and identify development and training needs.
* Support onboarding, induction, and initial training of new team members.
Process & Continuous Improvement
* Work with the Director of Operations to develop and improve support processes and procedures.
* Identify inefficiencies and implement practical improvements to workflows and tooling.
* Maintain and improve configuration guides and operational documentation.
Governance & Standards
* Maintain awareness of relevant industry standards, technologies, and best practices.
* Ensure documentation and operational records remain accurate and up to date.
The client is looking for someone who has experience of leading or supervising a technical support or service desk team and a background in networking, telecoms, or managed service environments.
Exposure to NOC or network monitoring operations and any experience within wireless, connectivity, or infrastructure environments as well as Process improvement or service delivery experience will be hugely beneficial.
This is a permanent role paying £45-50k per annum depending on experience.
If you are a solid NOC Manager with experience of leading or supervising a technical support or service desk team as well as having strong technical experience within networking and telecom then please forward your CV over to me asap as interviews are being arranged immediately.
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