Assistant Property Manager (Specialist Housing)
Location: Oxford, OX3 7RH (based on-site 5 days a week)
Contract: Permanent, full-time (35 hours, Monday to Friday)
At A2Dominion, we don’t just provide homes, we support communities where residents can thrive. We’re looking for an organised and customer‑focused Assistant Property Manager to join our Specialist Housing team, supporting high‑quality accommodation for students and key workers.
This is a varied, fast‑paced role where no two days are the same. You’ll play a key part in keeping our services running smoothly, acting as a point of contact for residents and supporting the wider Property Management team. If you’re adaptable, proactive, and confident communicating with a range of people, this is a great opportunity to develop your career in housing.
Key Responsibilities
* Supporting the allocation process, preparing tenancy paperwork, processing move‑ins and move‑outs, and ensuring properties are ready to let
* Providing daily reception cover: greeting visitors, managing calls, booking appointments, and offering general admin support
* Acting as a key point of contact for residents, partner organisations, and contractors
* Issuing letters, notices, invoices and handling a variety of customer enquiries
* Assisting Property Managers with low‑level arrears management to maximise income
* Reporting and monitoring repairs, escalating issues where needed
* Helping to monitor contractor performance and arranging inspection/testing visits
* Supporting regular estate and property inspections and ensuring records are accurately maintained
* Assisting in the monitoring of budgets, stock usage, and service charge information
* Promoting good housekeeping and fire safety practices within our accommodation
* Maintaining high‑quality documentation and compliance with organisational standards
* Building strong working relationships internally and externally
* Attending meetings and forums as a representative of A2Dominion (with support)
* Producing reports and contributing to tenancy and performance objectives
More About You
* GCSEs (A*–C or equivalent) in Maths and English
* Strong administration and organisational skills with good attention to detail
* Confident communicator with the ability to build relationships with a wide range of people
* Experience delivering excellent customer service in a front‑facing role
* Good IT skills, including Outlook, Word and Excel
* Ability to problem‑solve and support the needs of a diverse customer base, including vulnerable residents
* Experience in housing or property management is highly desired
* A full clean UK driving licence and access to a car
Benefits
* 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk.
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