Assistant Branch Manager - Norwich North
Who We Are
We’re the UK’s largest builders’ merchant, with over 500 branches. We provide everything from timber and bricks to kitchens, tools, and equipment. Our Norwich North site is a premier flagship location and a fast‑paced, high‑volume operation that serves as a benchmark for excellence across the group.
What You’ll Be Doing
As the Assistant Branch Manager at this flagship site, you’ll support the Branch Manager in driving the operation to new heights, leading a diverse team of 35 staff members and ensuring high standards across the yard and showroom.
You will oversee a complex business model that includes:
* Large‑scale Merchanting: High‑volume trade and DIY turnover.
* Specialist Services: Full Tool Hire and Managed Services units.
* Benchmarx: An on‑site kitchen and joinery powerhouse.
* Logistics: Managing a busy fleet of three vehicles (2 × 18T, 1 × 26T).
What’s In It For You
Joining a flagship branch offers high visibility. If you have the ambition to progress, this is the place to do it. We offer:
* Competitive salary and flagship‑level bonus potential, plus life insurance, pension, private medical and share scheme.
* A Career Launchpad: Opportunity to springboard into senior management.
* Work‑Life Balance: Monday‑Friday 7:30 am–5:00 pm, with just two Saturdays every 4 weeks (8:00 am–12:00 pm).
* Big Discounts: 20 % off at ToolStation and group‑wide savings.
What You’ll Be Responsible For
* Scale Management: Motivating and developing a team of 35 to deliver elite customer service.
* Operational Excellence: Overseeing Tool Hire and Managed Services to ensure seamless 360‑degree support for our clients.
* Growth & Strategy: Working with the Branch Manager to hit ambitious sales targets and stay ahead of local competitors.
* Safety First: Maintaining a gold‑standard Health & Safety culture across a high‑traffic site.
Who You Are
* Experience: Previous exposure to both Sales and Operations is highly beneficial. You should be comfortable negotiating a deal as well as managing a yard.
* Ideally, you come from a merchanting background and understand our products and customers.
* Leadership: You are a natural leader who can inspire a large team and is not afraid to take charge.
* Ambition: You’re looking to build a career and prove you can handle one of the biggest sites in the network.
Ready to step up to a flagship challenge? If you have the drive to manage a big operation and the ambition to grow, we want to hear from you.
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