Customer Service Advisor based in EdinburghOffering £21,500-£23,000 per annum depending on experience Full time, permanent contract Working between Monday to Friday hours between 8am and 6pmWe are currently working on behalf of our client who specialises in the provision of business process services for the Life and Pensions Industry. They are currently recruiting for Customer Service Advisors on behalf of their own client who is a trusted pensions provider to millions of customers and have been for over 200 years. The Role:As a Customer Service Advisor you will be responsible for providing exceptional customer service to our customers, ensuring to gain an understanding of the customers wants and need to successfully resolve their query doing so in a professional, efficient and knowledgeable manner. You will be working within an FCA regulated finance service provider, supporting customers with querieis in regards to their pensions and savings both personal and employee based accounts.Key Responsibilities:
1. Deliver excellent customer service through multiple channels.
2. Communicate clearly with customers and respond appropriately to their needs.
3. Work accurately and efficiently to achieve quality standards and meet SLAs/KPIs.
4. Drive through process improvements to improve efficiency and effectiveness.
5. Observe legal obligations and adhere to the comp...