Weare seeking a friendly, organised, and professional Receptionist / Administrator to join ourbusy and supportive team at a GP surgery in the heart of Cardiff. This role isessential in ensuring our patients receive a warm welcome, timely assistance, andan excellent standard of care from the moment they contact or arrive at thepractice.
Main duties of the job
Key Responsibilities:
* Greeting patients and visitors in a professional and compassionate manner
* Answering telephone calls, responding to online enquiries and emails and booking appointments
* Processing prescriptions, test results, and medical records
* Supporting GPs, clinical staff and management with admin tasks
* Managing patient confidentiality in line with NHS and GDPR guidelines
* Using the clinical system EMIS /OPTUM
Requirements:
* Previous experience in a receptionist or admin role (NHS or healthcare preferred but not essential)
* Excellent communication and customer service skills
* Ability to work under pressure and handle sensitive situations calmly
* Competent in using computers and scheduling systems
* Reliable, punctual, and a team player
* Flexible and willing to adapt to an ever changing environment
About us
We are a long-standing and well-established GP practice located in the Roath area, close to Cardiff city centre. Our surgery serves a diverse and mixed demographic and is easily accessible by public transport.
Our team includes experienced GPs supported by a wide-ranging clinical and administrative staff. This includes Pharmacists, Mental Health Nurses, Physiotherapists, Practice Nurses, Health Care Assistants, Phlebotomists, as well as a dedicated Administrative team, Receptionists, and our Practice Manager. Together, we provide a high standard of patient care and a supportive working environment.
Our practice is also a member of the South East Cluster, a collaborative network of 8 local practices working together to improve patient care and service delivery.
Job responsibilities
* Greeting patients and visitors in a professional and compassionate manner
* Answering telephone calls, handling enquiries, and booking appointments
* Processing prescriptions, test results, and medical records
* Supporting GPs, clinical staff and management with admin tasks
* Managing patient confidentiality in line with NHS and GDPR guidelines
The list of responsibilities described above is a general overview of the role and is not inclusive other duties maybe required depending on the needs of the Practice.
Person Specification
Experience
* Excellent communication and customer service skills
* Ability to work under pressure and handle sensitive situations calmly and efficiently
* Competent in using computers and scheduling systems
* Reliable, Punctual, and a Team player
* Flexibility and a willingness to adapt to an ever changing environment
* Previous experience of working as a Receptionist /Administrator in a medical setting
Qualifications
* Educated to High School Standard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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