Information Technology Technical Support
abtec Managed IT invites you to join a team that has 30 years of experience supporting schools, colleges, multi-academy trusts and private sector clients. We are a Microsoft Gold Partner and our clients stay with us because of the quality, stability and culture we deliver.
The IT Engineer (Level 2 / 2nd Line) role splits time between our Wigan office, on‑site schools and other clients across the Northwest. One day you troubleshoot M365 and Azure issues remotely, the next you implement changes, resolve server issues or scope technical projects.
Responsibilities
* 2nd line support tickets
* IMACS (installs, moves, changes)
* Work with our ITSM system
* Create documentation
* Become the go‑to person for more complex issues and mentor newer team members as you grow
Technical Stack
* Microsoft 365/Azure (core)
* Sophos endpoint and firewalls
* JAMF/Intune MDM
* Ruckus Wireless
* VOIP solutions
* Windows Server and networking fundamentals
Who We Want
* At least 3 years in a 2nd line support role
* Hands‑on experience with M365, Azure and Active Directory (non‑negotiable)
* Comfortable with Windows Server, networking and the usual suspects
* Experience working to SLAs and in an ITIL/ITSM environment
* Good people skills—clients and colleagues alike
* Takes ownership of problems and sees them through
* Hungry to learn, document and share knowledge
* Full UK driving licence (out and about regularly)
* Education sector experience (schools, colleges, MATs)
* Microsoft, CompTIA or Cisco certifications
* Experience with cyber security or cloud solutions
What We’ll Invest In You
* Microsoft On‑Demand Learning Library – unlimited access
* All your certifications paid for – exams, courses, the lot
* Time to actually study – built into your schedule
* Salary increases – linked to certs you achieve
Plus the Good Stuff
* Private medical (BUPA) – including pre‑existing conditions
* Death in service – 12x salary
* Holidays – 21 days + bank holidays + birthday off + 1 extra day per year (up to 25)
* Free parking – at the office
* Actual lunch breaks – kitchen to sit in, or go grab food with the team
Six Months In, You’ll Be
* Handling most Level 2 tickets solo
* Comfortable with our key client environments
* Contributing to documentation and knowledge base
* Working to SLAs confidently
* Made solid progress on your cert pathway
* Mentoring newer team members on things you’ve mastered
* Feeling like you’re actually learning, growing, and making a difference
This role is managed exclusively by Helen Sanders, Talent Partner at HFBAC. Helen will personally discuss the position and assess whether it’s the right fit for you.
Interested? Please apply and Helen will be in touch.
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