Job Title: Customer Success - Lead (French Speaking)
Salary: £50-55k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)
About us
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and jobs market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.
The role
We're seeking an experienced Customer Success Lead to help develop and grow our largest and most strategic French clients. This is an incredible opportunity to take our business to the next level, by providing first‑class account management and growing the revenue from this vital client base who are using our market‑leading social media and sponsored jobs advertising solutions.
You’ll be joining a growing team of 7 working alongside our marketing, delivery and sales teams. The role reports to the Head of Sales in the UK and will manage one customer success manager within our French team. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.
Responsibilities
* Manage our largest French clients and delight them by being an expert in recruitment advertising and employer branding solutions
* Collaborate closely with the sales team to ensure a customer‑centric handover and create an impactful onboarding experience that sets them up for success using our products and services
* Understand the client’s motivations for success and work to ensure delivery of these needs
* Use analytical skills to track progress on recruitment campaigns, identify and anticipate issues, and proactively resolve them
* Own targets on developing accounts and their growth within the business
* Manage a customer success manager in the French team
* Report to the Head of Sales in the UK and coordinate with marketing, delivery, and sales teams
Key Requirements
* Excellent internal and external rapport builder/people skills, establishing strong relationships
* A passion for great customer service; enjoy building long‑term relationships with prospects and existing customers
* Continuous improvement mentality
* Strong work ethic, drive, passion, and organisational skills
* Strong numerical and technical skills, able to analyse and optimise campaigns
* Fluency in both French and English with strong communication skills, both verbal and written
Bonus skills
* Good understanding of the French online recruitment advertising market, ideally with CPC models and pricing
Benefits
Reward: Competitive financial package which includes a competitive salary, stock options (we are all owners!) and a contributory pension scheme.
Wellbeing: Enhanced maternity and paternity leave; 25 days paid holiday per year plus 8 bank holidays; 3 paid volunteer days per year; summer hours through July and August (we finish at 4 pm on a Friday); and a full programme of wellbeing activities and events.
Hybrid working: We are a fully hybrid company – half our workforce are remote. With employees located in different time zones, we embrace asynchronous work and ensure that everything we do reflects the hybrid nature of our workforce so that everyone feels included. Additionally we have a travel programme, to help facilitate effective hybrid working.
Flexible working: For those working out of our London office, we have a flexible working policy which means you can work from home 2 days per week.
Diversity & inclusion: We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome. Our D&I committee helps deliver a programme of activities and actions to support this important area.
Training: Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow whether through our Adzuna Academy training programme, attending conferences, team training budgets, individual development plans and coaching from experienced and supportive peers and managers.
Fun stuff: We have a packed social calendar, twice‑annual global team get‑togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work. Lots of this is done virtually to ensure that everyone is included.
Please let us know if we need to accommodate a disability during the hiring process, so that we can give you the support you need.
Proud member of the Disability Confident employer scheme.
#J-18808-Ljbffr