(Automotive) - Service Advisor
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (dependent on experience)
About the Role:
Are you passionate about providing exceptional customer service and looking to develop your career in the automotive sector? Our client, a well-established and growing organisation, is looking for a dedicated and proactive Service Advisor to join their team. This is a fantastic opportunity to play a key role in delivering outstanding customer experiences while working in a dynamic and professional environment.
As a Service Advisor, you'll be the vital connection between customers and the team, ensuring smooth service delivery and fostering lasting relationships built on trust and satisfaction.
Key Responsibilities:
* Customer Interaction & Service Excellence: Welcome clients with a friendly, professional approach, understand their needs, and provide expert advice on services and solutions.
* Service Coordination & Communication: Collaborate with the team to ensure service processes are efficient and seamless.
* Documentation & Compliance: Accurately maintain records, process service-related paperwork, and handle transactions with precision.
* Quality & Follow-Up: Monitor service standards, follow up with clients to ensure satisfaction, and address any concerns effectively.
* Sales & Retention: Recommend additional services or products to enhance the customer experience and build loyalty.
The Ideal Candidate:
* Customer Service Experience: Preferably in a Service Advisor role or Customer service, ideally within the premium or luxury automotive sector.
* Customer-Centric Approach: Strong ability to build positive relationships and provide exceptional service.
* Organised and Detail-Oriented: Able to multitask effectively while ensuring compliance with all standards.
* Knowledgeable: Familiarity with automotive products, services, and warranty processes is a distinct advantage.
* Proactive Problem-Solver: Confident in resolving issues efficiently while maintaining high standards of quality and customer care.
This is a permanent role with a starting salary based on experience. A full job specification is available upon request.
You must have the right to work in the UK to be considered. HRGO Recruitment is a recruitment agency dedicated to supporting local businesses and applicants alike.
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