Registration Officer An exciting opportunity has arisen at Southampton Register Office. We are looking to recruit a Registration Officer to join our energetic and hardworking team. We are looking for someone that works well in a challenging, fast-paced and ever changing environment. You will be carrying out a range of duties that calls for versatility, lots of enthusiasm and a desire to provide excellent customer service at all times. About the role: Working at Southampton Register Office, you will be registering births, deaths and stillbirths and attesting notices of marriage and civil partnership and undertake associated administrative duties to all tasks and in accordance with legislation. You will also be conducting and registering a range of statutory and non-statutory ceremonies including citizenship ceremonies at the Register Office and across venues and buildings registered for marriages and civil partnership across the city. Previous experience would be an advantage, but full training will be provided. This may necessitate in additional hours whilst training is undertaken. This is a part-time position working 22 hours per week on Tuesdays, Wednesdays and Fridays. In addition to these hours you will be required to work weekends (including Sundays and Bank Holidays) on a rota basis to undertake ceremonies and registrations at the Register Office, other venues and churches. This is demand led and could be one weekend in four, particularly between April and October. The role also involves working out of office hours sometimes at short notice. Who are we looking for? You need to: Preferably, but not essential, have previous registration experience. A qualification in the National Accredited Programme for Registration will be highly regarded. Have experience of working in a front line reactive customer service role. Be able to converse sympathetically and courteously with individual customers, large groups & stakeholders whilst adapting quickly to varying situations and significant emotional circumstances in a professional manner. Have experience of working independently and as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the changing needs of the service. Make decisions concerning the validity of each registration and deal with unexpected enquiries in a calm and reassuring way. Have excellent accuracy and attention to detail skills as you will be completing legal records. Be proficient in using word, excel, outlook and experience in using IT systems and programmes. Have cash handling and simple accounts experience, and be able to comply with the councils financial procedures and regulations and account for registration fees and security documents taken, in line with General Register Office and council requirements Be of smart appearance and dressed appropriately for ceremonies at all times. Have the ability to understand, apply and explain complex legislation. Have substantial experience of completing tasks and administrative work within tight timeframes. Please be aware that certain people are disqualified from becoming Registration Officers under Registration Law and will not be considered for this position. These are: - A person declared bankrupt A person holding office as an authorised person, secretary (for marriages) of a synagogue or registering officer of the Society of Friends A person engaged in business concerned with life insurance A GP A Midwife A Minister of Religion An undertaker or related business. For further information about this role please view the job description. If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you. Contact details for an informal discussion For further information and details regarding this position, please email Nicky Maynard, Registration Service Manager at nicola.maynard@southampton.gov.uk W hat we can offer you: Here at SCC we have a range of different benefits, a few examples can be found below. Excellent local government pension with 15.2% employer contribution Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution) Generous holiday 25–31 days, based on role and service Flexible working options (role-dependent) Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents Training and development, including coaching and mentoring Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks Veteran-friendly employer with the Armed Forces Covenant Retail discounts and savings through the Southampton City Council benefits platform Discounted memberships at local sports and fitness centres Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans Employee volunteering scheme with 2 paid days leave to volunteer F or further information on our benefits package please visit : Employee benefits (southampton.gov.uk) Interview Information: Please note that interviews will include a short IT test. Recruitment contact details: Email: recruitment@southampton.gov.uk Tel: 023 8083 4033 For more information about SCC please visit Southampton City Council Follow us on social media for regular updates on our featured jobs and latest news. Facebook YouTube