We are currently looking to recruit for an experienced Night Manager to join the Front Office team at SCHLOSS Roxburghe. This is a permanent, full-time position, working 40 hours per week, 10 hour shifts, 4 days on and 3 days off.
The Night Manager is responsible for the day-to-day running of Nights; to ensure the smooth operation of services is always provided and create an exceptional experience for our guests.
Your Key Responsibilities
* Takes responsibility for the hotel, guests and the staff present during the night, assuming the role of Manager on Duty
* Conducts regular security walk arounds of the building and is responsible for the security and peace of the hotel and guests
* Ensuring EOD Process is run at an appropriate time, and all relevant preparatory work is done
* Is the contact person for all problems and guest complaints during the night and ensures an effective solution for the guest
* In an emergency situation or fire alarm activation, assumes the appropriate responsibilities and follows the Fire procedure and Health and Safety protocols at all times
* Monitors the incoming phone and email correspondence during the night
* Responsible for the correct management of a checklist as well as the timely execution of wake-up calls and ordered daily newspapers
* Prepare for the day ahead, ensure that all FOH areas are set by 6am and ready for guests
* Documents and communicates all noteworthy events of the night in handover
* Ensure the Daily Info Sheets are correct and sent out at a relevant time
* Accepts sick leave calls within the night service for all departments of the house, forwards it to the appropriate places
* Represent the management in their absence during the night
* Responsible for light daily cleaning of some public areas
* Recognise that operations must run 24 hours, 7 days a week, without interruption
* High level of confidentiality and discretion towards guests and colleagues to be maintained at all time
* Supervise tasks of Night Guest Services Host and Night Cleaners
Your Knowledge & Capabilities
* You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels
* You are confident with problem solving and complaint handling
* You are detail-oriented, accurate data entry and strong computer skill
* You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
Proven Experience/Qualifications
* Previous supervisory or management experience essential
* Minimum of 2 years’ experience in guest facing role desirable
* Experience in the hospitality industry, preferably in a comparable position or industry
* Full, clean UK driver’s licence is essential
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Hospitality
Base pay range
The pay range is provided by SCHLOSS Roxburghe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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