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Location: Falmer / within our operational area (Hybrid 3 days office and remaining WFH)
It is essential for you to have a full driving licence as the role requires site/customer visits for operational and management requirements.
There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!
In this role as a Trade Effluent Manager, you will be responsible for controlling a key business area that influences the outcome of the strategic objectives of ‘responsive customer service’, ‘removing wastewater effectively’ and ‘looking after the environment’. This will encompass the control of all medium to high risk non household discharges (there are approximately 300,000 non household customers and 2,000 trade effluent accounts).
Managing a team of six Trade Effluent Inspectors, business analysts, and a wholesale case advisor located throughout our geographical region, this role requires you to support, coach, and mentor your direct reports to deliver efficient account management, compliance, regulation, monitoring, and wholesale billing services to our customers within our Wastewater region to protect our business from the impact of these discharges. It is critical for you to effectively manage to ensure that no failure (infrastructure and environmental permits) of assets (below and above ground) is attributed to a trade effluent discharge.
Being the owner for all trade effluent company policies and procedures and IT systems, you will be responsible for developing new policies/procedures for changing legislation, tariff / commercial requirements, and Market Reform compliance. This role gives you the exposure to be Southern Water’s representative for trade effluent on the national forum and to governmental bodies for influencing future legislation and policy.
Your key accountabilities would include:
* Being in charge of operational risk management of trade effluent control so that there are no asset failures or pollutions (and associated company fines) attributable to sustained consent breaches.
* Responsible for ensuring that wholesale billing of £10 million/year is recovered fairly, timely, and with a service that provides customer satisfaction.
* Leading the development and implementation of improvement initiatives for better account management, asset/environmental protection, and income recovery.
* Ensuring that all trade effluent processes/team actions are compliant with the Water Industry Act 1991 and Trade Effluent Quality Manual (for which they are the Owner).
To be successful in this role, you would need to have:
* Degree qualified in a relevant profession (science or engineering) or equivalent level of experience
* Expert understanding of municipal wastewater processes and legislation relating to the waste and sewerage industry
* Excellent leadership, project management, communication, and influencing skills
* Ability to understand best value in different scenarios (short and long term) with good decision-making ability using limited information.
* Ability to prioritize, be flexible, and accomplish tasks in a challenging environment, think on your feet.
* Able to facilitate the best outcome for Southern Water and its customers with your persuasive and convincing presentation skills.
* Ability to build relationships across directorates, functional teams, and external bodies/customers for collaborative working
This is an extremely varied role with significant opportunities for engaging with multiple stakeholders, empowered to make your own decisions in driving development and strategy for your team! With your passion to make a difference to the environment and our customers, apply now if this sounds like the opportunity you are ready to explore!
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