Operations Manager – Guest Relations Focus
Award Winning Hotel and Resort -South Cornwall
Up to £50,000 + Quarterly Bonus
About the Role
We are proud to be partnering with this operation, one of Cornwall’s most iconic 4-star coastal destinations, to recruit a Guest Relations–driven Operations Manager.
As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments.
This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint.
Key Responsibilities
Partner with the General Manager to lead daily resort operations
Provide strong leadership across departments, including:
Front of House
Housekeeping
Maintenance
Self-Catering Operations
Drive a culture of exceptional guest experience and service delivery
Lead, coach, and develop departmental managers and teams
Ensure all accommodation and public areas meet consistently high standards
Oversee operational performance, efficiency, and service quality
Take ownership of decision-making and resolve issues proactively
Manage budgets, labour costs, and departmental KPIs
Maximise revenue through upselling and cross-selling initiatives
Ensure full compliance with health & safety and statutory requirements
Handle guest feedback and service recovery with professionalism
About You
Proven experience in a senior operations role within a 4 or 5 hotel or resort**
Strong background in guest relations and service leadership
A hands-on, visible leader who leads from the front
Commercially aware with experience managing budgets and performance
Excellent communication and team development skills
Ability to thrive in a fast-paced, high-standard hospitality environment
Package
Salary up to £50,000 per annum
Quarterly performance-related bonus
Opportunity to join a high-profile, award-winning resort
Working in one of the UK’s most desirable coastal locations
Why Apply?
This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting.
Interested? Apply now or get in touch for a confidential discussion.
CWPERM