Credit Control Assistant Location: Ross-on-Wye Salary: £26,000 – £28,000 (DOE and qualifications) Contract: Full-time, Permanent Start Date: ASAP Join Our Team at HSL Compliance We’re looking for a highly organised and meticulous Credit Control and Finance Support Administrator to join our dynamic finance department. This is a vital support role, ensuring the efficient and effective management of credit control and cash collection processes across our group businesses. If you have a keen eye for detail, strong communication skills, and thrive in a fast-paced environment — we want to hear from you. What You’ll Be Doing Your primary objective will be to provide operational and administrative support to the Credit Control function — helping maintain healthy cash flow and strong customer relationships. Key Responsibilities: Manage the end-to-end process of new client setup on the finance system. Process credit notes and maintain accurate supporting spreadsheets. Proactively chase overdue customer payments via professional email and telephone communication. Manage the distribution of e-mail statements, reminders, and copy invoices. Investigate non-payment issues and liaise with internal operational teams to resolve queries. Conduct initial credit checks and assist the Senior Credit Controller with administrative tasks and queries. What We’re Looking For We’re looking for a confident and adaptable finance professional — someone who thrives in complexity, brings structure to ambiguity, and sees opportunity in every challenge. You’ll bring: Calmness under pressure and confidence juggling multiple priorities. Strong organisational and time-management skills — always one step ahead. Excellent communication skills, able to work with both operational teams and senior leadership. High levels of accuracy, consistency, and reliability. A proactive mindset — comfortable delving into the detail while maintaining a strategic view. Adaptability and resilience in a changing environment. About Us HSL Compliance is a UK leader in health, safety, and environmental risk management, specialising in water safety, hazardous materials, and fire compliance. What sets us apart? Our people. We’re proud of our dynamic, supportive culture where you’ll be valued, developed, and encouraged to grow. At HSL, we don’t just offer jobs — we build careers. Financial Rewards & Benefits HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. We offer: Pension scheme 25 days annual leave Bank Holidays Company Sick Pay Scheme Reward Gateway – discounts at 100s of retailers Free biennial eye test Free on-site parking Recognition and reward incentives Excited by the challenge? If you're ready to take the next step in a meaningful career with a company that’s as passionate about people as it is about compliance—apply online today !