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Associate Director | PBSA & BTR Recruitment | HR, Ops & Business Support | People-first. Purpose-led. † Commercially clear.
General Manager – Residential Leasing & Operations
Location: London
Salary: Up to £55,000 + 10% bonus
Hours: 40 hours per week, site-based
A premium BTR scheme in London is looking for an experienced and people-focused General Manager to lead day-to-day operations and deliver an exceptional resident experience.
This is a rare opportunity to join a purpose-led Build to Rent operator known for its design-led schemes, strong team culture, and commitment to service excellence. The building offers first-class amenities including co-working spaces, a gym, and landscaped gardens.
The successful candidate will bring confident leadership, operational oversight, and a calm, solutions-focused approach to managing people, processes, and performance.
Responsibilities:
* Leading a small on-site team across facilities, maintenance, and customer service
* Overseeing operations including leasing performance, tenancy processes, and resident satisfaction
* Ensuring compliance, health & safety, and operational efficiency
* Managing budgets, site reporting, and contributing to continuous improvement
* Collaborating with cross-functional support teams
Ideal Experience:
* Residential leadership within Build to Rent, PBSA, or premium rental environments
* Familiarity with landlord/tenant legislation such as the Landlord and Tenant Act 1985 (desirable)
* Strong understanding of lettings, tenancy operations, and compliance
* Clear, calm leadership with experience developing team performance
* Commercially confident with budget management and reporting
* Great communicator and collaborative team player
Package:
Up to £55,000 + 10% bonus
Great benefits package
If you're an experienced property leader looking for your next step in a values-led BTR environment, we’d love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Real Estate and Housing and Community Development
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