Job Details
This role is based within the Social Work Contact Centre in. This is a full-time position working Monday to Friday 36 hours per week.
You will earn a competitive salary of £25,885.80 - £28,175.91 and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail!
This is a Customer Service based role and you will require to be customer focused and provide excellent customer care whilst dealing with multiple call types including Adult and Child Concerns, Community Alarm, Meals on Wheels requests and Health and Social Care queries.
A link to the role profile is included below.You will find more information about the job and the type of person we are lookingfor.
The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.