Operational Resilience and Business Continuity Manager
to £100000 + Bonus + Benefits
Based: London - Hybrid working model
Overview
Are you a seasoned professional with a passion for operational resilience and business continuity? We are seeking an experienced Operational Resilience and Business Continuity Manager to join a dynamic team. This is a permanent role based in London, with the flexibility of hybrid working. In this role, you will play a pivotal part in ensuring the organisation’s ability to withstand and recover from disruptions while meeting regulatory requirements and safeguarding our stakeholders. If you thrive in a fast‑paced, collaborative environment and are ready to make a meaningful impact, we want to hear from you!
Responsibilities
* Design, implement, and maintain the organisation’s Operational Resilience and Business Continuity frameworks in line with regulatory standards (e.g., FCA/PRA or equivalent).
* Lead the Business Continuity Working Group, ensuring effective governance, clear action plans, and risk management.
* Coordinate and manage resilience and business continuity testing and DR testing, including scenario‑based and live exercises.
* Act as the primary coordinator for major incidents and crises, ensuring effective escalation, response, and post‑incident reviews.
* Oversee physical security measures and collaborate with Facilities Management to mitigate risks related to premises and workplace safety.
* Partner with the Information Security team to align cyber resilience strategies with business continuity objectives.
* Assess and manage resilience risks associated with third‑party suppliers and outsourced services.
* Prepare and present resilience and incident management reports to senior leadership and regulatory bodies.
* Develop and deliver training programs to foster a culture of resilience across the organisation.
Qualifications
* Proven expertise in Operational Resilience, Business Continuity, and Disaster Recovery frameworks, ideally within a regulated environment, preferably the insurance industry.
* Strong knowledge of regulatory requirements (e.g., UK Operational Resilience policy, ISO 22301) and experience in compliance and audit processes.
* Hands‑on experience in incident and crisis management, including escalation, decision‑making, and post‑incident analysis.
* Familiarity with third‑party and outsourcing resilience in a regulated setting.
* Demonstrated ability to plan and execute resilience and continuity testing, with a focus on actionable improvements.
* Solid understanding of cyber resilience and its integration with business continuity frameworks.
* Experience in overseeing physical security controls and facilities risk management.
* Exceptional communication and stakeholder engagement skills, with the ability to influence and collaborate across all levels of the organisation.
* A track record of developing and delivering training programs to build organisational resilience.
Day‑to‑Day
* Leading the Business Continuity Working Group, ensuring all critical business functions are aligned with resilience goals.
* Collaborating with cross‑functional teams to conduct scenario‑based resilience tests and implementing improvements.
* Monitoring emerging risks, including cyber threats, and ensuring appropriate mitigation strategies are in place.
* Coordinating responses to incidents, facilitating crisis management meetings, and conducting post‑incident reviews.Engaging with third‑party vendors to assess and enhance their resilience capabilities.
* Preparing detailed reports for senior leadership and regulatory bodies.
* Conducting training sessions to embed a culture of resilience across the organisation.
Please note: SPONSORSHIP WILL NOT BE PROVIDED BY THIS EMPLOYER.
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