Do you want a rolewherehelping someone genuinely changes their day or even life?
Looking for work that feels meaningful, not just another queue of tasks?
Ready for a role that offers a blend of home working and supportive time in the office?
This is a role where every conversation matters.Youllsupport people through challenging moments, helping them feel clearer, more in control, and able to move forward. With structured training and ongoing support,youllhave what you need to do meaningful work and grow in the role.Youllbe part of an organisation supporting people across the UK every day.
About the Role
As a Customer Service Advisor in our Glasgow team(internally known as a Debt Advisor),youllmanage your own caseload, supporting clients to move from uncertainty to a clear, manageable way forward.
Youllwork with clients to understand their situation, build realistic plans, and guide them throughappropriate solutions,often including setting up and managing Debt Payment Programmes (DPPs).
This is a role that combines empathy, structure, and sound judgement. Every situation is different, and your role is to make sure the support you provide is practical, sustainable, and right foreach individual.
Over time,youllhave the opportunity tobuild broader debt advice capability, de...