Join or sign in to find your next job
Join to apply for the Customer Account Manager role at TieTalent
1 day ago Be among the first 25 applicants
Join to apply for the Customer Account Manager role at TieTalent
* To ensure regular contact withassignedcustomerbase, delivering exceptional customer service andexceedall expectations from them
* To become the trusted partner for your customer base, and their main point of contact for all Communication,Dataand IT needs
* Toidentifyup-sell and cross-sell opportunities within theassignedcustomer basewith a view tohitsalestargeteach month
* To address customers needs and concerns as quickly and effectively as possible
* To completereviewswith an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sellwith anaim to hit sales target by the end of each month
* Project management of solution delivery and any escalations within theassignedcustomer base
* To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
* Hit monthly sales target for new MRGP and renewals focus
* Account Management of c.400customers
* Remote review meetings,opportunityseekingand end-to-end salesprocess
* Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
* Ensure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolution
* Full product portfolio knowledge to enable full solution selling ability
Location: Dummer, Basingstoke
Salary: £30,000 - £32,000 + OTE
Key Responsibilities
* To ensure regular contact withassignedcustomerbase, delivering exceptional customer service andexceedall expectations from them
* To become the trusted partner for your customer base, and their main point of contact for all Communication,Dataand IT needs
* Toidentifyup-sell and cross-sell opportunities within theassignedcustomer basewith a view tohitsalestargeteach month
* To address customers needs and concerns as quickly and effectively as possible
* To completereviewswith an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sellwith anaim to hit sales target by the end of each month
* Project management of solution delivery and any escalations within theassignedcustomer base
* To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
* Hit monthly sales target for new MRGP and renewals focus
* Account Management of c.400customers
* Remote review meetings,opportunityseekingand end-to-end salesprocess
* Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
* Ensure escalations are raised within the business at theappropriate timeto ensure the swiftest possible resolution
* Full product portfolio knowledge to enable full solution selling ability
Skills Required
* Positive can-do attitude
* Strong customer service skills
* Strong communicationskills
* Comprehensive industry knowledge
* Great attention to detail
* IT Literate
* Decision making skills
* Proven problem-solving attitude
* Honesty and integrity
* Ability toprioritiseworkload
Benefits
* 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years
* Extra day off for your birthday
* Buy holiday scheme
* Employee Assistance Programme
* Free onsite parking
* Enhanced company sick pay
* Discounted retail vouchers
* Reduced gym membership
* Annual salary review
* SCG mobile benefit
* Employee referral bonus
* Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
TITL1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
Get notified about new Customer Account Manager jobs in Basingstoke, England, United Kingdom.
Maidenhead, England, United Kingdom 6 days ago
Reading, England, United Kingdom 3 weeks ago
Reading, England, United Kingdom 4 weeks ago
Wokingham, England, United Kingdom 4 days ago
Farnborough, England, United Kingdom 1 day ago
Farnborough, England, United Kingdom 4 days ago
Maidenhead, England, United Kingdom 3 days ago
Wokingham, England, United Kingdom 1 week ago
Reading, England, United Kingdom 3 weeks ago
Public Relations Account Executive (Marlow-based)
Marlow, England, United Kingdom 2 weeks ago
Wokingham, England, United Kingdom 3 months ago
Supplier Account Executive - Hotels (Halalbooking HQ - Reading, UK)
Reading, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 2 weeks ago
Lower Eashing, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 2 weeks ago
Sales Executive/Account Manager/Business Development Manager
Wokingham, England, United Kingdom 1 week ago
Thatcham, England, United Kingdom 1 month ago
Reading, England, United Kingdom 2 days ago
Territory Corporate Account Executive, UK
Reading, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 4 days ago
Customer and Trading Manager - Convenience
Reading, England, United Kingdom 2 weeks ago
Wokingham, England, United Kingdom 2 weeks ago
Maidenhead, England, United Kingdom 2 weeks ago
Bracknell, England, United Kingdom 4 weeks ago
Camberley, England, United Kingdom 4 days ago
Bracknell, England, United Kingdom 5 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr