Lead file handler/technical supervisor

Lead File Handler/Technical Supervisor

Department: Legal

Employment Type: Permanent - Full Time

Location: Birmingham



Description

The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters.



Key Responsibilities

* Provide supervision, training and technical support to their team.
* To continue to handle a reduced caseload.
* Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
* Ensure effective communication with the team at all times
* Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
* Complete projects and process updates in order to improve current operating practices or to address specific client issues.
* To ensure compliance with the SRA Code of Conduct 2019



Skills, Knowledge & Expertise

The successful applicant will ideally have the following skills:
* Qualified Solicitor
* Experience in the file handing of disease claims (Essential)
* Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential)
* Proficient in all stages of the litigation process of disease claims (Essential)
* Excellent listening and verbal communication skills
* Demonstrate some prior experience of
* Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
* Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
* Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.



Job Benefits

* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years' service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation.