Would you like to work in a practice that prides itself onits family feel, with supportive partners who fully understand the role of PracticeManager and promote staff development?
Main duties of the job
The Practice Manager will oversee the operational services,with a focus on compliance, HR and maintaining processes. They will work withthe partners, who are open to change, on the development of the practice andservices. There are weekly partners meetings with the manager.
The successful candidate will have excellent organisationskills, be flexible in their approach, proactive and able to use theirinitiative. They will have experience of managing teams and dealing withcompliance.
The role is supported by an Admin Manager, Senior ReceptionManager and Reception Manager. Our finance and bookkeeping are outsourced and HRsupport and advice are provided by anexternal organisation.
Experience of working in general practice is not essentialbut candidates will need to demonstrate that they have the transferable skillsand experience required.
About us
We have 4 GP partners and a committed team of clinical andnon-clinical staff, providing care to 12,000 patients, and a growing list size.We are a Training practice for Registrars and medical students and are involvedin research.
We are part of Rugby Health PCN, alarge PCN of 120,000 patients and 12 practices working cohesively.
Rated Good by CQC (2018)
Job responsibilities
a) Oversee themanagement of the day-to-day operations of the practice, ensuring that staffachieve their primary responsibilities.
b) Manage theHR processes, including recruitment, relevant checks, contractual issues,appraisals and staff performance.
c) Workforceplanning to ensure a good skill mix with staff having the appropriate levelof training to enable them to carry out their individual roles andresponsibilities effectively.
d) Ensureemployment law and legislation is adhered to.
e) Liaise withthe Primary Care Network (PCN) and locality commissioners, attend meetingsand promote collaborative working.
f)Provide support and advice to the partnership andkeep them updated on practice matters.
g) Keep up todate with developments and changes within primary care.
h) Liaise with the finance/bookkeeping company onpayroll and pensions, ensuring accurate reporting and submissions.
i)Work withthe partners on financial planning, budget setting etc.
j)Ensure the practice explores all opportunities tomaximise income and reduce expenditure.
k) EnsureQuality and Outcomes Framework (QOF) and commissioned service targets aremet.
l)Manage the significant event and complaintsprocesses, in line with current legislation and guidance.
m) Managecontracts and maintenance for services and equipment.
n) Oversee thereview and update of all practice policies and procedures.
o) Lead andcoordinate projects within the practice.
p) Oversee themanagement of the practice IT system, including compliance with the DataSecurity Protection Toolkit (DSPT).
q) Coordinatethe practice development plan and business continuity plan.
r)Assist in the preparation of business cases for newservices and provide project management, as required.
s) Ensureon-going CQC compliance.
t)Ensure the practice maintains compliance with itsNHSE contractual obligations.
u) Provideadvice and support to the staff and the partnership to ensure effective teamworking.
v) Manageeffective communication, both internal and external and ensure the websiteand other communication platforms are accurate and up to date.
w) Facilitatepartners and practice meetings and maintain anup-to-date actionplan.
x) Support themanagement of the Patient Participation Group.
y) Manageestates and facilities, including health and safety aspects and riskassessments.
Person Specification
Qualifications
* Literacy and numeracy skills sufficient to manage a small to medium sized business
* Educated to degree level in healthcare or business
Experience
* Experience of managing multidisciplinary teams
* Experience of performance management including appraisals, staff development and disciplinary procedures
* Experience of successfully developing and implementing projects
* Experience of HR processes, workforce planning and development
* Experience of accounting procedures, budgets and forecasting
* Experience of working in a healthcare setting
* NHS/primary care general practice experience
* Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£45,000 to £55,000 a yearWTE (pro-rata for part-time)
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