Allstaff Office Division are delighted to bring to the market the role of Sales /Account Manager for company based in Inchinnan, Renfrewshire. This is office based Monday to Friday 9 am – 4.30 pm (30 minute lunch break).
Key Responsibilities
* Converting inbound enquiries into orders.
* Generating new business leads through proactive outbound telesales and converting them into sales.
* Follow up of every enquiry, quotation and marketing campaign.
* Build and maintain strong relationships with existing clients to ensure high customer retention and promote referrals.
* Proactively manage your pipeline and deals through disciplined and consistent use of CRM.
* Report on sales activity and performance against target in an accurate and timely manner.
Sales Admin / Order & Artwork Process – June to September
* When clients are operating at reduced activity during seasonal periods, the focus shifts to sales administrative, order and artwork processing.
* Review and confirm existing artwork to ensure accuracy and consistency.
* Manage accounts and oversee the proofing process using Proof HQ software.
* Process customer orders efficiently and ensure all details are accurately entered into the system.
* Follow up with customers to chase and confirm proof approval, ensuring deadlines are met so that production can deliver on time.
* Keep records up to date with regular filing of documents and correspondence.
* Respond to customer queries and resolve any issues that may arise in a timely manner to ensure total customer satisfaction.
* Prepare and send accurate invoices to customers on fulfilment of orders.
* Track, manage and report on payment status of all invoices.
* Proactively follow up on overdue payments.
* Resolve any billing issues or discrepancies, ensuring there is no reason for late or non-payment.
* Keep the Sales Manager and relevant team members updated on the status of unpaid invoices, escalating any potential issues or delays where necessary.
* Effective debt recovery is essential to the company’s cash flow, making this a critical aspect of your role as an Account Manager.
Key Performance Measures
* Proactive outbound sales calls made.
* Customer retention.
* Value of new business won.
* Accurate and timely order entry.
* Artwork approved to deadline.
* Payments made on‑time.
Skills and Experience
* Proven track record in generating new business and retaining existing business, by telephone.
* Excellent PC skills – Word, Internet, Outlook, Excel, use of CRM & MIS.
* Strong desire for success.
* Self‑disciplined, taking full personal responsibility for own performance.
* Positive outlook – especially when under pressure.
* Open communicator with people at all levels, with strong influencing, relationship building and networking skills.
* Willingness to work flexibly as required.
* Maintain a professional but friendly and outgoing demeanour.
* Possess the ability to ‘think outside the box’ in order to secure a customer’s attention and win sales.
Compensation and Benefits
* Annual Bonus: Potential 10% of salary based on company and individual performance (paid 75% September and 25% January).
* Private healthcare insurance.
* Employer‑contributed pension plan.
* Salary: from £28,000 p.a. (depending on experience) plus bonus.
Employment Details
* Job type: Full‑time, Permanent.
* Work location: In person.
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