Workplace Experience Manager
We're seeking a Workplace Experience Manager to lead our London team and deliver a world-class environment for EY colleagues. Acting as the main point of contact for building users, you'll ensure seamless, high-quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You'll champion continuous improvement and set the standard for exceptional workplace experiences.
Key Responsibilities
* Lead and motivate Workplace teams, ensuring service excellence and operational efficiency.
* Act as senior contact for client and stakeholders, managing relationships and resolving escalations.
* Oversee delivery of integrated services including cleaning, waste, and hospitality.
* Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity.
* Drive improvements using feedback, best practice, and performance data.
* Support Hospitality Assured accreditation across London sites.
What We're Looking For
* Proven experience in people management and customer-facing roles.
* Strong stakeholder engagement and communication skills.
* High IT literacy; IOSH and CAFM experience desirable.
* Ability to manage multiple priorities and deliver operational excellence.
* Flexible, resilient, and committed to creating outstanding workplace experiences.
Desirable Skills
* Project management experience.
* Knowledge of Hospitality Assured standards.
* Experience reviewing processes to drive efficiency.
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