Salary: £38,000 - 45,000 per year Requirements: Proven experience in a 2nd / 3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs Familiarity with backup and business continuity solutions Confident communicator with excellent customer-facing skills Ability to manage multiple priorities and work effectively under pressure Full UK driving licence Responsibilities: Providing high-quality technical support remotely and onsite Acting as an escalation point for complex support issues Delivering infrastructure and cloud projects from design through to implementation Configuring, supporting, and maintaining networks and firewalls Working closely with customers to understand technical challenges and provide effective solutions Carrying out site visits, system upgrades, and planned maintenance Producing clear technical documentation and handovers Technologies: Cloud Hyper-V Support Microsoft 365 Security VMware Windows Office 365 More: We are a well-established Managed Service Provider based in Basingstoke, seeking an experienced 2nd / 3rd Line Support Engineer to join our technical team. We value confident, customer-facing engineers who enjoy a mix of hands-on technical support, project delivery, and onsite client engagement. We offer a competitive salary ranging from £38,000 to £45,000 per annum and provide an environment that fosters professional growth and collaboration. last updated 8 week of 2026