Job Summary
The Office Operations Manager plays a crucial role in ensuring the smooth and efficient functioning of our lab. This position is responsible for overseeing daily operations, managing a team of 5 administrative staff, and ensuring that standards are upheld. The ideal candidate will possess a blend of administrative expertise, ideally dental industry knowledge, and strong IT skills to support our team in delivering exceptional service.
Responsibilities
* Oversee daily office operations, ensuring efficiency and adherence to company policies.
* Manage scheduling and coordination of lab activities, ensuring optimal service delivery.
* Log, track, and organize dental impressions, prescriptions, and completed work.
* Process invoices, payments, and maintain billing records.
* Supervise office staff, providing guidance and support to enhance performance and productivity.
* Liaise with dentists, technicians, and delivery staff to ensure cases are processed on time.
* Implement and maintain organisational systems to improve workflow and communication within the office.
* Utilise IT systems for data management, reporting, and communication purposes.
* Conduct regular assessments of office processes to identify areas for improvement.
* Facilitate training sessions for staff on best practices in operational procedures.
Skills
* Strong background in administration, ideally within the medical, specifically dental industry
* Knowledge of dental terminology and laboratory processes (advantageous but not required – training can be provided).
* Proficient in IT systems and software relevant to office operations.
* Excellent communication skills, both verbal and written, to effectively interact with staff and patients.
* Exceptional organisational skills to manage multiple tasks efficiently in a fast-paced environment.
* Ability to work collaboratively within a team while also demonstrating leadership capabilities.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Location:
* Isleworth TW7 5FR (preferred)
Work Location: In person