LOCKE Edinburgh, Scotland, United Kingdom
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LOCKE Edinburgh, Scotland, United Kingdom
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The role...
Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?
Job Description
The role...
Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?
As the sole Head Host, you’ll report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).
What It Looks Like...........
* Creating tell-your-mates experiences that make guests want to keep coming back
* Being ‘in the know’ on local goings-on and inspiring guests with new ideas
* Acknowledging and acting on guest reviews in a way that shows Locke cares
* Handling complaints with a can-do attitude
* A systems specialist; resolving payment queries and system errors like the smooth operator you are
* Supervising and coaching the Day House Host team and empowering them to do all these things, too
* Regularly stepping in for on-call duty
* Delegating effectively to keep things running like clockwork
* Actively looking for opportunities to grow revenue and occupancy
* Helping to organise and deliver events that promote the Locke brand
* Identifying upselling opportunities and helping your team do the same
What You Will Need..........
* Love for hosting communities and creating thoughtful spaces
* Human-led coaching skills
* Hospitality experience
* Intuitive customer service
* Analytical brain built for problem solving
* Strategic thinking and decision-making
* Confidence to act quickly and take smart risks based on insight
* Strong grasp of spoken and written English
* Next-level communication
* Impeccable attention to detail
* Rock-solid time management
* Flexibility and a habit of thinking outside the box
* Confidence using IT systems and software (including Microsoft Office)
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Food and Beverage Services and Food and Beverage Manufacturing
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