Location: Scotland, Cumbria & Northern Ireland- Field Based
Contract: Full Time/Permanent
Hours: 36.25 per week between 9am and 5pm Monday to Friday
Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we’ve got you covered. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team.
This is the job
In this role, you’ll be responsible for carrying out garage audits to ensure each site meets both customer specific and AA Approved quality standards. A strong understanding of audit processes, compliance management, and maintaining high operational standards is key to success in the position.
You’ll play an important part in supporting the growth of the business and expanding the garage network, working closely with partners to ensure a consistently high level of service across all locations.
Once garages are appointed, you’ll take ownership of ongoing account management, building strong relationships and ensuring standards continue to be met. The role also involves promoting AA Approved products and services, as well as identifying and communicating any risks or threats that could impact the service provided by the garage network.
What will I be doing?
As part of this role, you’ll be responsible for managing relationships with AA Approved Garages, supporting a network of partners to ensure high levels of service, quality, and compliance are consistently delivered.
You’ll carry out regular Quality & Compliance inspections, making sure garages meet required standards and performance targets, while identifying opportunities for improvement and implementing action plans where needed.
The role also involves supporting the continued growth of the AA Approved Garage Network by identifying and engaging potential new garage partners and promoting the benefits of joining the network.
Using performance data and reporting tools, you’ll conduct regular performance management visits to garages, ensuring contractual KPI’s, legal requirements, and operational standards are being met in a cost-effective and customer-focused way.
You’ll Also
* Produce monthly performance and risk reports for senior management
* Carry out unannounced visits and mystery shops across the network, including customer vehicle assessments
* Monitor and protect the correct use of AA branding across partner garages
* Investigate complaints and claims, managing issues through to a satisfactory resolution in line with AA Prestige guidelines
* Build strong working relationships with garage partners to drive continuous improvement and maintain excellent service standards
What do I need?
To be successful in this role, you’ll need a strong background within the motor industry aftermarket environment, with at least 3 years’ relevant experience and a solid understanding of garage operations, compliance, and customer service standards.
You Should Have
* A minimum Level 3 Motor Industry qualification (or equivalent)
* A full, clean UK driving licence
* Good IT skills, including confidence using Microsoft 365 and learning new systems
* Strong commercial awareness and an understanding of the AA brand and AA Approved Garage offering
The Ideal Candidate Will Be
* An excellent communicator with strong interpersonal skills
* Able to work in a consultative and objective manner
* Customer-focused, with the ability to understand and advocate for client needs
* Self-motivated, proactive, and able to use their own initiative
* Passionate about maintaining high standards and driving continuous improvement
Benefits
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* Company Car & Fuel Card
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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