VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Ballyclare Salary Fully Negotiable + Fantastic benefits, company pension scheme, etc. Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a similar position Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving license For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. I had the pleasure of dealing with Joanne Gordon at Vanrath throughout my recent job application process and couldn't have asked for a more professional and efficient service. As somebody who is moving back to N.I. after working in England for some time, Joanne made a potentially difficult interview process a very smooth and easy one for me. She was ever-present throughout, arranging many interviews and telephone calls to suit my availability, and always quick to provide updates and feedback. I would highly recommend Joanne and Vanrath to anyone needing the help of a recruitment consultancy. I would recommend Vanrath if you are looking for a change in career. Dan did a great job of keeping me up to date with the latest potential roles in my chosen field. He was able to find a suitable role to suit my skillset, and kept me constantly informed of the latest developments. Excellent service. Very quick and easy to talk with Matthew about roles that would suit me. After a brief chat he was able to send me over details on a role that was right for me. Skills: service advisor motor customer advisor franchise motor industry customer support customer service advisor Benefits: fantastic benefits package