IT Service Support Analyst
As an IT Service Support Analyst working in a close-knit team, your primary responsibility will be to provide support to 1500+ Affinity Water staff by responding to customer service incidents and service request tickets, resolving these within the agreed SLA.
We are looking for someone with 1-2 years of experience in providing IT Support, primarily phone-based support. Support will be backed up with face-to-face interactions, over the phone, and site visits.
A background in customer service would be an advantage.
This role is based in Hatfield, with occasional opportunities to work from home subject to management approval.
The candidate must be able to commute to the Hatfield office within an hour.
The role requires working a Saturday shift approximately once every 5-6 weeks, from 07:00 to 14:00, paid as overtime. You will be assigned a rota once probation is completed.
For the full Job Description, please email hayley.savory@affinitywater.co.uk.
What We Offer:
* Competitive salary based on skills and experience
* Learning and development opportunities, including mentoring, formal courses, and open learning resources
* Entry into the company annual bonus scheme
* Annual leave starting from 23 days, increasing with length of service, with the option to purchase up to 5 extra days
* A ‘Celebration Day’ in addition to public holidays for personal or religious celebrations
* A generous 'double match pension scheme' that doubles your contributions (company contribution capped at 12%)
* Family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave
* Menopause policy and Reasonable Adjustment policy to support all employees
* Access to our Wellbeing Centre for physical and mental health support
* Discounts at retail outlets and on Dental and Medical Insurance via Tap4Perks
* Disability confident employer (please contact Talent Acquisition if you need an alternative application format)
Affinity Water values diversity and is committed to fostering an inclusive culture where everyone can thrive.
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