Lead Business Analyst - 18 Month Fixed-Term Contract Location: Milton Keynes (Hybrid – 2 days in the office)Salary: £64,000 per annumBonus: Up to 15% annual incentiveHours: Full-time, 35 hours per week (Monday to Friday)Start-up Allowance: £320 (pre-tax)Are you an experienced Business Analyst who thrives in complex environments and enjoys leading transformative change? This is a fantastic opportunity to join an organisation with a powerful mission — to make roads safer by tackling the issue of uninsured and hit-and-run drivers.Each year, the organisation supports tens of thousands of people affected by these incidents, compensating victims quickly, fairly and compassionately. In partnership with police, insurers and government, they work towards a future where such incidents are a thing of the past.The RoleAs the Business Analyst, your role is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. You will provide leadership across the organisation on BA techniques, ensuring standards are defined, and best practise is adopted.You will be a key liaison between the technical IT colleagues that implement business process management technology - based solutions and the line-of-business that performs the process work (manually or in conjunction with automated systems).You must be able to straddle the IT and business domains and communicate (or broker communications) between each side for complex business issues.Key ResponsibilitiesLead the BA practice within, ensuring that appropriate standards and techniques are adopted and introducing continuous improvementUnderstand and demonstrate through models how the business processes support business and strategies and objectivesVia models, demonstrate the opportunities for business process improvement to the process owner and other key project stakeholdersSuggest process flow, personnel resource, policy, goal and rule changes along with metrics to measure the impact of those changesWork within guidelines driven from enterprise architecture by the business process architect when determining the current "as is" state of a business process, and update current-state business process documentation as neededTo lead the delivery of the BA elements of agile methodologiesTo support Product and Process owners with innovative solutions, documentation of processes including controls to standardsDefine, document and agree business processes at all levelsDevelop systems specifications and other work productsParticipate in evaluation of packaged solutionsAssist in production of user material to support systemsWhat You’ll NeedProven experience in an agile and waterfall delivery environmentIntermediate level experience in all or some of the following: Scrum, Kanban, Time Boxing, Adaptive planning, Burn Down ListsIntermediate level experience of Customer Journey and Value Mapping, Use Cases, Storyboarding, Sprint Design, Sprint Management, RetrospectivesEvidenced examples and mindset supporting strategic thinking and innovation, in line with organisational strategyExperience of leading BA delivery on complex projects or programmes (>£1m)Background in root cause, bottleneck, impact and other process (not systems) analysis methodsExcellent interpersonal, verbal and written communication, including great presentationsAble to facilitate small groups in workshop settingsHas operated as a BA in complex insurance or equivalent organisationsBusiness case, business requirements and requirements elaboration experienceCan evidence visual and design thinking together with UX designWhat’s on OfferBonus scheme of up to 15%Contributory stakeholder pension schemeLife assurance cover25 days annual leave plus bank holidaysHoliday purchase schemeEnhanced family leave (maternity, paternity, adoption)One paid volunteer day per yearCharity matched funding schemeFree access to digital tools supporting physical and mental wellbeing24/7 Employee Assistance ProgrammeSports & Social ClubIT kit provided for hybrid working