About The Company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people's lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK's only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor's Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we've been recognised among the Top 20 Large UK Care Home Groups by, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed's Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we'd love to hear from you.
About The Role
To ensure there is always a focus on ensuring excellent customer experience, by ways of presentation and food service within the home.
Reports to: Hospitality Manager/Home Manager
Skills and attributes
Previous experience of hospitality essential with considerable experience in food and beverage service
Possess excellent communication, motivational and interpersonal skills
Have good organisational skills
An eye for detail
What will you gain?
You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step
Downham Grange Care Home, Downham Market, Norfolk
Pay:: £12.60 per hour
Type: Permanent
Shift: Mixed (Weekdays with Alternative Weekends)
Benefits
Comprehensive induction and training programme.
Opportunities for career development and progression.
Employee Assistance Programme
Blue Light Card Scheme. We'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
We'll pay for your full DBS disclosure
Your uniform will be provided – this is another cost that we think it's essential that we cover for you.
Enhanced rates of pay for bank holidays
Location
Downham Grange is a purpose-built, modern care home close to the town centre of Downham Market. It offers a comfortable, stylish environment with every modern facility for nursing, residential and dementia care. Residents love its landscaped courtyard garden.
Clackclose Road, Downham Market PE38 9PA
Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.